Last updated: April 3, 2026

Please read these Terms of Service ("Terms") carefully before using the Mototo mobile application ("App"). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

"Mototo" or "the Company" refers to Mototo LLC, a limited liability company organized under the laws of the State of New York, United States.

"App" refers to the Mototo mobile application available on the Apple App Store and Google Play Store, including the rider app ("Mototo") and the driver app ("Mototo Driver").

"Rider" or "User" refers to any person who uses the App to request transportation services.

"Driver" refers to any independent contractor who uses the Mototo Driver app to provide transportation services to Riders.

"Service" refers to the technology platform that connects Riders with Drivers.

"MotoCash" refers to the in-app credit balance that may be used toward future rides when digital payment features are available.

Mototo is a technology platform that connects Riders with independent Drivers. Mototo does not provide transportation services. Mototo is not a transportation carrier, taxi service, or delivery company. The transportation services are provided solely by independent Drivers who use the App to connect with Riders.

Mototo acts exclusively as an intermediary. The Company facilitates the connection between Riders and Drivers through the App but does not employ, supervise, direct, or control any Driver.

You must be at least 18 years of age to create an account or use the App. By using the App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

You may not authorize third parties to use your account, and you may not allow anyone under 18 to access or use the App through your account.

To use the App, you must complete the registration process, which may include scanning a referral QR code from an authorized Driver. You agree to provide accurate and complete information during registration and to keep your account information current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Mototo immediately at support@themototo.com if you become aware of any unauthorized use of your account.

Drivers are independent contractors, not employees of Mototo. No employment, partnership, joint venture, or agency relationship exists between Mototo and any Driver. Drivers have complete autonomy and independence in deciding when, where, and whether to accept ride requests.

Drivers are solely responsible for their own taxes, insurance, vehicle maintenance, compliance with applicable laws and regulations, and all costs associated with providing transportation services.

Riders pay Drivers directly in cash at the time of service. The fare is displayed in the App before the ride is confirmed. Riders agree to pay the exact fare shown in the App. Drivers agree to accept the fare as displayed and not to charge more than the amount shown.

Fares are calculated based on the distance between the pickup and drop-off locations. The fare is displayed to the Rider before confirming the ride request. By confirming a ride, the Rider agrees to pay the displayed fare.

Mototo may offer digital payment options, including in-app payments and MotoCash credits, in the future. When available, additional terms may apply to digital payment features.

MotoCash is an in-app credit that may be earned through promotions, referrals, or other programs. MotoCash has no cash value and cannot be exchanged for cash. Mototo reserves the right to modify or discontinue the MotoCash program at any time.

As a Rider, you agree to:

1. Provide accurate pickup and drop-off locations.
2. Be present and ready at the designated pickup location.
3. Pay the Driver the fare displayed in the App, in cash, upon completion of the ride.
4. Treat the Driver with respect and courtesy.
5. Not use the App for any unlawful purpose.
6. Take responsibility for your personal belongings during and after the ride.
7. Comply with all applicable laws and regulations during the ride.
8. Not engage in conduct that is threatening, harassing, or abusive toward the Driver or any third party.

As a Driver, you agree to:

1. Maintain a valid driver's license and all required vehicle documentation.
2. Maintain appropriate vehicle insurance as required by applicable law.
3. Obey all traffic laws and regulations.
4. Transport the Rider safely to the designated drop-off location.
5. Accept only the fare displayed in the App — no additional charges.
6. Treat all Riders with respect and courtesy.
7. Return any personal belongings left by Riders in the vehicle.
8. Not operate the vehicle while under the influence of alcohol, drugs, or any impairing substance.
9. Not carry weapons of any kind while providing services through the App.

Riders may cancel a ride request at any time before the Driver confirms pickup. If a Rider cancels after a Driver has been assigned, Mototo reserves the right to apply cancellation restrictions to the Rider's account in cases of repeated cancellations.

Drivers may cancel an accepted ride by providing a reason through the App. Repeated cancellations by a Driver may result in account suspension or termination.

All Users agree not to:

1. Use the App for any unlawful, fraudulent, or unauthorized purpose.
2. Impersonate any person or entity.
3. Provide false, misleading, or inaccurate information.
4. Attempt to gain unauthorized access to other users' accounts or the App's systems.
5. Interfere with or disrupt the App or its servers.
6. Use the App to harass, threaten, or intimidate any person.
7. Reproduce, distribute, modify, or create derivative works of the App.
8. Use automated means (bots, scrapers, etc.) to access the App.
9. Circumvent the App to arrange rides directly with Drivers or Riders outside the platform.

Mototo reserves the right to suspend or terminate any User's account at any time, with or without notice, for violation of these Terms or for any conduct that Mototo, in its sole discretion, considers harmful to the platform, other Users, or third parties.

Grounds for immediate termination include, but are not limited to: violent or threatening behavior, criminal activity, fraud, repeated violations of these Terms, and operating a vehicle under the influence of alcohol or drugs.

RIDERS AND DRIVERS ACKNOWLEDGE AND AGREE THAT THE USE OF TRANSPORTATION SERVICES INVOLVES INHERENT RISKS, INCLUDING BUT NOT LIMITED TO THE RISK OF TRAFFIC ACCIDENTS, PERSONAL INJURY, PROPERTY DAMAGE, AND DEATH.

By using the App, you voluntarily assume all risks associated with the use of transportation services arranged through the App, whether or not caused by the negligence of any party, including Mototo, Drivers, or third parties.

You agree that Mototo shall not be liable for any injury, loss, damage, or expense arising out of or related to transportation services provided by Drivers, including but not limited to:

1. Accidents or collisions during a ride.
2. Personal injury or death.
3. Property damage or loss.
4. Loss, theft, or damage to personal belongings.
5. Delays or failures to reach the destination.
6. Acts or omissions of Drivers or other third parties.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOTOTO LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

1. Your use of or inability to use the App or the Service.
2. Any conduct or content of any User or third party.
3. Any transportation services provided by Drivers.
4. Unauthorized access, use, or alteration of your content or information.

IN NO EVENT SHALL MOTOTO'S AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID TO MOTOTO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Mototo LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

1. Your use of the App or the Service.
2. Your violation of these Terms.
3. Your violation of any applicable law or regulation.
4. Your violation of the rights of any third party.
5. Any transportation services you provide or receive through the App.

All intellectual property rights in the App, including but not limited to trademarks, logos, trade names, software, designs, text, images, and other content, are the exclusive property of Mototo LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the App without the prior written consent of Mototo.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of New York.

You agree to waive your right to participate in a class action lawsuit or class-wide arbitration against Mototo.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

Mototo reserves the right to modify these Terms at any time. Changes will be effective upon posting to the App or website. Your continued use of the App after any modification constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For questions, concerns, or complaints regarding these Terms or the Service, please contact us at:

Mototo LLC
Email: support@themototo.com
Website: themototo.com

© 2026 Mototo LLC. All rights reserved.