Last updated: April 3, 2026

Mototo connects riders with local drivers. Request a ride, get picked up, pay your driver in cash.

Scan a driver's QR code to sign up. Set your pickup and drop-off, confirm your ride, and your driver comes to you. Pay in cash when you arrive at your destination.

Need help?

Email us at support@themototo.com

Include your name and a brief description of the issue. We'll get back to you as soon as possible.

Hours: Monday–Friday, 9 AM – 6 PM ET

Where is my driver?

Open the app — the map shows your driver's live location.

Can I cancel a ride?

You can cancel before a driver accepts. After that, contact us.

How do I pay?

Pay your driver in cash when you arrive. The fare is shown in the app before you confirm.

How do I delete my account?

Go to Settings → Delete Account in the app, or email us.

Something went wrong with my ride.

Email support@themototo.com with your ride details and we'll sort it out.

Mototo conecta pasajeros con conductores locales. Solicita un viaje, te recogen, y pagas en efectivo al llegar.

¿Necesitas ayuda? Escríbenos a support@themototo.com

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For urgent safety issues, contact local authorities first, then notify us.

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