Last updated: August 12, 2025

We’re here to help you order, track, and deliver—fast. This page covers common questions, troubleshooting steps, and how to reach us.

• Support email: support@themototo.com
   
• System status: status.themototo.com
   
• Privacy Policy: themototo.com/privacy
   
• Terms of Service: themototo.com/terms
   
• Courier Onboarding: themototo.com/couriers
   

Mototo is a peer-to-peer delivery app. Riders request a pickup, nearby couriers accept the job, and both sides can track the delivery in real time. Payments use MotoCash, our in-app balance.

• Device: iPhone
   
• iOS: 16.0 or later
   
• Permissions: Location (While Using the App) and Notifications (recommended)
   
• Network: Reliable cellular or Wi-Fi
   

1. Create an account and verify your email.
    
2. Place an order: enter pickup & drop-off, review the estimate, confirm.
    
3. Track live: watch your courier on the map with real-time status.
    
4. Receipt & rating: after drop-off, view the total and rate your delivery.
    

1. Sign in to the Mototo Courier app.
    
2. Tap Listen for New Delivery to receive requests.
    
3. Accept, navigate pickup → drop-off, mark Picked Up and Delivered.
    
4. Your MotoCash earnings update after delivery.
    

Where is my courier?
Open the active order; the map shows live courier location and status.

Can I cancel an order?
Orders in Pending can be canceled in-app. Once In Progress, cancellation policies apply—see Terms.

How do I add funds?
Go to Wallet → Add MotoCash and follow the prompts.

When do I see the final cost?
The final total appears on the receipt right after delivery.

Can I change my rating?
Email support within 24 hours with your Order ID and we’ll help.

How do I delete my account or request my data?
Email privacy@themototo.com with the email tied to your account and “Data Request” in the subject.

1. Settings → Mototo → Notifications → Allow (Banners, Sounds).
    
2. Disable Focus / Do Not Disturb.
    
3. Settings → General → Background App Refresh → On for Mototo.
    
4. Turn off Low Power Mode temporarily.
    
5. Log out/in and (for couriers) toggle Listen for New Delivery.
    
6. Reinstall if the issue persists.
    

1. Settings → Privacy & Security → Location Services → Mototo → While Using the App.
    
2. Check your network connection.
    
3. Keep the app active during navigation.
    
4. Restart your iPhone and try again.
    

For safety and legal compliance, some items cannot be delivered. If you’re unsure whether an item is allowed, contact support before placing an order. If something seems unsafe during a delivery, call local authorities first.

• Email (fastest): support@themototo.com
  Include: your name, account email, Order ID (if applicable), device model, iOS version, and a brief description.
   
• Hours: Mon–Fri, 9:00–6:00 ET (limited weekend coverage)
   

For urgent safety issues, contact local authorities first, then notify us.

• Terms of Service: themototo.com/terms
   
• Privacy Policy: themototo.com/privacy
   
• Copyright: © 2025 The Mototo LLC
   

¿Qué es Mototo? Una app de entregas entre personas. Pides un recojo, un repartidor cercano acepta, y puedes seguir el envío en tiempo real. Pagos con MotoCash.

Requisitos: iPhone con iOS 16+, Ubicación (Mientras se usa la app) y Notificaciones, conexión a Internet.

Cómo empezar (Cliente): Crea cuenta → Ingresa direcciones → Confirma → Sigue tu entrega → Recibo y calificación.
Cómo empezar (Repartidor): Inicia sesión → Escuchar nuevas entregas → Acepta → Recoge y entrega → Marcar Entregado → Ganas MotoCash.

Soporte: support@themototo.com • Políticas: themototo.com/privacy • themototo.com/terms

If you didn’t find what you need, email support@themototo.com and we’ll get you moving again.